Last updated: July 18, 2026
ARK Experiences (ARK Scavenger Hunt) is operated by Create Club. Whether you have a question about an upcoming hunt, need to change or cancel a booking, or want to follow up on a refund, here is how to reach a real person.
How to reach us
- Email: team@funwithark.ca
- Phone: +1 (647) 839-8849
- Support hours: Monday–Friday, 9:00 AM – 6:00 PM ET
- Mailing address: 28 Eastern Avenue, Unit 534, Toronto, ON M5A 0Y2, Canada
Email is the fastest way to get a documented response. If you reach out after hours, we will get back to you the next business day.
What we can help with
- Booking a scavenger hunt or planning a group / corporate event
- Changing the date of an existing booking or rescheduling
- Cancellations and refunds, including checking the status of a refund
- Accessibility needs or special requirements for your group
- Questions about how the experience works, meeting points, and what to bring
- Privacy questions or data access and deletion requests
Response times
- General enquiries: we aim to reply within one business day.
- Refund requests: reviewed within one business day; approved refunds are returned to your original payment method within 5–10 business days.
Our policies
Business details
- Legal entity: Create Club
- Operating as: ARK Experiences (ARK Scavenger Hunt)
- Registered address: 28 Eastern Avenue, Unit 534, Toronto, ON M5A 0Y2, Canada
- Phone: +1 (647) 839-8849
- Email: team@funwithark.ca
- HST/GST registration: 715197950RT0001